Terms of Use

1. Who are we and what is this platform?

We (Spotflow, s.r.o., business registration number: CZ19630735) are a Czech IT company providing a software as a service (SaaS) internet of things (IoT) platform. Our platform enables IoT solutions developers to collect & process data, manage devices from the cloud and build smart IoT solutions. The platform comprises the web interface, software development kits (SDKs), command-line tools and other tools and services. These Terms and Conditions govern the use of the platform.

2. What regulates the use of this platform?

This document sets out basic rights and obligations that you and us need to follow while using this platform. You accept to follow them by continuing to use the platform.

If you would like to know how we process personal data, you may find further information in our Privacy Policy. If you want to find out more about our products, services, their content and their prices, you may find them in the Pricing section on our website. These texts form an integral part of these Terms and Conditions.

Issues that are not explicitly mentioned in any of these documents are governed by the laws of the Czech Republic. If you encounter any problems while using the platform, please contact us. If we do not manage to accommodate your request and to settle our disputes by agreement and you are not a consumer, they will be finally decided by the Arbitration Court attached to the Czech Chamber of Commerce and the Agricultural Chamber of the Czech Republic by one arbitrator appointed by the President of the Arbitration Court in accordance with the On-line Rules of the Arbitration Court. The arbitration proceedings will be held in English. The e-mail addresses used for the conduct of the on-line arbitral proceedings are: info@spotflow.io for us and the email you provided us through the platform for you.

3. Who can use this platform?

You may use our platform either as an individual (natural person) or as a representative of a corporation (juridical person). 

Most features of the platform can be used by providing us with basic information about you (name, surname, email address, organisation).

4. What services do we provide and how much do we charge?

We provide premium services with different subscription plans available for purchase. You may find more details on specific services offered, their features, and pricing details in the Pricing section on our website.

Additionally, we offer a 14-day trial version of the platform, allowing users to experience its capabilities. We do not charge any monthly or yearly fees for the trial.

If you want to use any of our services, you have to create an account and choose which plan fits you the best. If you want to use our premium services tailored to your needs, a separate agreement may be required.

When you create an account or enter into a contract with us, you have to provide us with some personal information. You may find more details on how we handle your personal information in our Privacy Policy. 

We are committed to gradually improving our services. That is why the platform and these Terms and Conditions may change from time to time. We will always notify you about any significant changes we are about to make. If you continue using the platform after a change took effect, we take it as your acceptance of the change. If you do not agree with the change and consider it substantial, you may terminate your subscription and we will give you back your fee for the remaining prepaid period. 

5. What quality of services do we guarantee?

We want the services to run as smoothly and reliably as possible. However, that is not always possible due to technical problems, maintenance, upgrades or similar issues. If you choose a plan (become a premium user), we commit ourselves to 

  • 99.9 % annual uptime/availability of the platform APIs and the web interface,
  • 99.99 % annual availability of platform storage, and
  • 99.9999999% annual durability of the platform storage. 

We do not provide any specific service quality guarantee for trial users.

If we do not stand up to our commitment and you are a premium user, we will compensate you for our failure by providing you with a discount on your next payment. If you believe that there was a failure for which you should be compensated, contact us within a week after its occurrence; we cannot compensate you if you let us know later.

However, there are some events that are out of our control and for which we cannot take any responsibility. Such events include, without limitation, your illegal or abusive behaviour, network unavailability, unavailability of cloud provider services, terrorist or cyber attacks, wars, epidemics and other force majeure events.

We will inform you via email in advance if we know that there is going to be a service outage (e.g. in case of a scheduled maintenance).

6. How do we treat and protect your data and our platform?

We differentiate between the data related to your account (login details, subscription etc.) and data coming from your devices. For more information on our approach to your account data please see our Privacy Policy.

As for the data coming from your devices, we store them on the platform and we do not share them with third parties unless you give us prior consent.

Our platform is running in Microsoft Azure public cloud and most data is stored there. For device data, we guarantee that once they arrive into our platform, it does not leave Microsoft Azure data centers unless the platform is explicitly instructed by the user to do otherwise.

Platform is designed with reliability and security as a forethought, according to Microsoft Azure’s best-practices, by a team that includes Azure-certified engineers and architects.

7. Do we grant each other some licences?

We grant you a non-exclusive licence to use the platform and its services based on the plan you have chosen. The licence is limited by the time of your account being open and/or your subscription to premium services being paid for. You may not assign the licence or grant a sublicence without our prior approval.

We retain all our rights in the software, algorithms, know-how, graphics etc. that form part of the platform. The platform is protected by the copyright laws and other intellectual property laws of the Czech Republic and by applicable international treaties. 

You acknowledge and agree that when you submit content on our platform, you are doing so at your own discretion and risk, including any reliance on the accuracy or completeness of that content. You (or the owner of the content) retain the rights to the submitted content, but by submitting it to the platform, you are granting us a non-exclusive licence to use your content in order to provide you our services.

8. Are there any things that you should not use the platform for?

Yes, you may use the platform solely in accordance with these Terms and Conditions. You may not use the platform in any way that causes damage to the platform or reduces the availability or accessibility of the platform. You may not use the platform in any way that is unlawful, illegal, fraudulent or harmful. Specifically, you should not:

  • use the platform for any illegal or unfair purposes;
  • use the platform for military purposes or as a part of weapon systems;
  • upload or transmit any malware or other inappropriate content to the platform;
  • overload our servers, interfere with them or disrupt their service;
  • modify, alter, tamper with, or create derivative works of the platform;
  • sell, lend, rent, resell, lease, sublicense or transfer our services (or other rights you have to the platform) to anybody else;
  • reverse engineer, disassemble, decompile the platform or the services used to provide or access the platform, or attempt to discover or recreate the source code used to provide or access the platform;
  • create a false identity, misrepresent your identity or provide us with inaccurate information;
  • use or attempt to use another’s account; 
  • do anything that could compromise the confidentiality of your account’s access details; or
  • encourage or assist any third party to do any prohibited activity listed above.

If you violate these terms, we reserve the right to suspend or cancel your subscription.

If you are a trial user, we do not provide you any guarantees and therefore we do not recommend using the platform as a production environment or send us any data that you are not ready to lose.

9. Are there any limits on our responsibility?

Yes, you should be aware especially of the following:

  • we cannot be responsible for the consequences of your breach of these Terms and Conditions;
  • we accept no liability in respect of any content submitted by users. We generally do not review content provided by our users. We reserve the right to remove, at our sole discretion, any inappropriate content;
  • we cannot warrant that the platform, its contents or your means of communication with the platform are malware free. You must take your own reasonable precautions in this respect; and
  • general rules on the liability for damages are contained in the Czech Civil Code (Act No. 89/2012 Coll., as amended).

10. Can we close your account?

Yes, we may, at our sole discretion, suspend or close your account if you seriously violate these Terms and Conditions. If you break our rules only lightly, we will tell you about that and ask you to be good.

If you are a trial user, we may close your account at any time. Should that be the case, we will do our best to inform you in advance so that you can download your data.

11. What to do if you do not want to use the platform anymore?

You may close your account at any time. If you close your account, you will not be able to use our services. If you close your account before the end of your subscription period we will not refund you for the unused time.

12. How can you contact us?

You may contact us at any of the following address: info@spotflow.io.