Question 1

How do you count devices?

Accepted Answer

A device counts from the moment it first connects. Your billable fleet for a month is the highest number of registered devices in that month.

Question 2

What happens when my fleet grows past a band?

Accepted Answer

You move up to the next band from the following month. There is no per-device overage charge, so bands step rather than accumulate and there is no arithmetic to do. If you are up to 10% over your band ceiling, you keep your band price.

Question 3

What happens when I decommission devices?

Accepted Answer

Delete them and they stop counting from that month. Deleting a device also removes its history, so if you need to keep the data, keep the device.

Question 4

Is the 200 MB limit per device?

Accepted Answer

No. It is pooled across your whole fleet. A 1,000 device fleet shares 200 GB a month, so a chatty gateway sitting next to a thousand sleepy sensors is never a problem.

Question 5

What if I exceed the ingest allowance?

Accepted Answer

Nothing breaks and no data is dropped. Devices are the only thing we meter, so we never bill for data volume. If a fleet runs consistently over its pool we get in touch and usually recommend compact logging rather than sending you an invoice.

Question 6

Do you support SSO?

Accepted Answer

You can sign in with Google, GitHub, or a Microsoft account on every plan. Enterprise adds SSO against your own identity provider, such as Entra ID or Okta, so access follows your directory.

Question 7

What if my device is not constantly connected to the Internet?

Accepted Answer

Data is buffered on the device and sent to the cloud when connectivity returns. The buffer size is configurable.

Question 8

Does Spotflow work on constrained devices?

Accepted Answer

Yes. The Spotflow SDK is designed for constrained devices, and its parameters can be tuned for devices with limited resources.

Question 9

Can I use Spotflow together with Bluetooth, Matter, Zigbee, or similar protocols?

Accepted Answer

Yes. Spotflow can be used alongside any protocol. MQTT is currently supported for the final stage of transport. Contact Spotflow if you have specific requirements.

Question 10

Is Spotflow mature enough to use it on production fleets?

Accepted Answer

Yes. Spotflow is still an early-stage company, but the platform is not unproven. Its architecture and engineering team come from Datamole, where the same people ran an industrial IoT platform with more than 100,000 devices in production for customers such as Lely and Agrifac. Spotflow runs on production fleets today, with defined uptime and delivery commitments.

Question 11

Where is my data stored?

Accepted Answer

Spotflow runs by default in Azure's EU data centers. Enterprise customers can discuss other regions, a private instance, or deployment in their own environment.

Question 12

Can I self-host Spotflow?

Accepted Answer

Most customers run on Spotflow's managed cloud. On Enterprise we also offer a private single tenant instance, or a deployment in your own environment. Both are quoted separately from your plan, so contact us to discuss it.

Question 13

Is my data secure with Spotflow?

Accepted Answer

Yes. Data is protected in transit using TLS with selected secure cipher suites and encrypted at rest using AES.

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